Jobsandremote improves people’s lives by providing jobs and bridging the gaps between an employer (our clients) and potential candidates. We are the perfect recruitment solution.
We are an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.
Based on your location, a post-offer, a pre-employment background check and identity verification may be required.
Position Overview:
The Language Video-Telephone- Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Spanish and English speakers. The interpreter breaks the communication barrier in various industries: Healthcare, Insurance, Financial, General Business, and 911. The interpreter processes information quickly and concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous and uses appropriate, terminology and understands standard industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical, or non-technical subjects. However, this position does not involve written translation; translators and other skilled linguists are encouraged to apply. The interpreters translate verbally.
This is a remote position. The Interpreter works from his/her home office. It is essential to ensure a quiet & secure environment.
Duties and Responsibilities
- Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Participate in online, video and audio training sessions.
- Deliver interpretation services via video and expediently type data on a company-provided device, such as a laptop, to perform the job’s essential functions.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
- Maintain a professional demeanor throughout the video and audio interpreting sessions.
- Remain calm during video and audio interpreting sessions if one of the speakers is incoherent or upset, especially in emergencies such as 911 calls.
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Qualifications
- Fluency in Spanish and English and skilled in the associated cultural dynamics.
- High school diploma or equivalent.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
- Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to any Kelly technology enhancements that improve service delivery and meet client demands.
- Must be at least 18 years of age.
- Legally authorized to work in the US.
- Ability to read and write the requested languages – highly preferred.
Benefits
- Paid hourly vs by the minute
- W2 vs 1099
- Paid weekly (every Friday)
- Weekly electronic pay options
- Employee Perks
- Free online training available
- Employee assistance program (EAP) available at no cost
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Jobsandremote is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.